Actionable Feedback Policy
Your Voice. Our Responsibility.
At Samara Camp, we don’t just guide travelers through mountains, forests, and beaches — we also listen, learn, and grow with every journey. Feedback isn’t a formality here — it’s an essential part of how we evolve, improve, and continue delivering extraordinary travel experiences across India.
Whether you’re a student on your first camp, a family exploring a new destination, a corporate team on retreat, or a seasoned trekker — your experience and insights matter. This Actionable Feedback Policy ensures your voice is heard, acknowledged, and used to drive real improvements.
🔍 1. What Is Actionable Feedback?
Actionable Feedback refers to any genuine observation, constructive criticism, or suggestion that helps us improve:
- Tour quality (accommodation, food, safety, planning)
- Guide behavior and professionalism
- Transportation or logistics
- Camp experience or cleanliness
- Website usability, booking process
- Any discrepancies between promises and delivery
- Ideas for new destinations or service features
We welcome both positive reviews and constructive critiques — as long as they are clear, respectful, and honest.
🧭 2. Our Promise: We Don’t Just Read Feedback — We Act on It
We’re committed to ensuring every feedback loop ends in action. Here’s what we guarantee:
- Timely Acknowledgement (within 2 business days)
- Detailed Review by our internal Quality & Operations Team
- Real Fixes or Changes, if the concern is valid and recurring
- Follow-up Communication to close the loop and keep you informed
Whether it’s a small campsite upgrade or a complete itinerary restructure, many of our current offerings exist because of feedback from real travelers like you.
📌 3. How to Submit Feedback the Right Way
We’ve designed a clear and respectful structure for submitting feedback that ensures your message reaches the right people and leads to meaningful change:
Primary Feedback Channel (Post-Trip or During Travel):
📩 Email: samaracampss@gmail.com
📞 Phone: +91 81414 01401
🖋️ Feedback Forms: Available digitally and physically on tours
Escalation (If Feedback is Ignored or Unresolved):
📧 Escalation Email: contact@samaracamps.com
🏢 Office Visit / Post:
SF-11, Raama Emperro,
Beside Shell Petrol Pump, 40mtr Akashwani Main Road,
Makarpura Road, Manjalpur, Vadodara, Gujarat – 390009
⚠️ 4. We Respect Your Concerns, But Here’s What We Don’t Accept
To ensure respectful dialogue and constructive resolution, we will not entertain the following:
- Abusive, threatening, or defamatory messages
- Anonymous or unverifiable complaints
- Public complaints posted before giving us a chance to respond privately
- Legal action without first following our formal escalation steps
❗ Important:
Any legal claim or notice raised without prior contact through our feedback process will not be considered valid or enforceable. We reserve the right to reject such communications under our content and service policy framework.
🛠️ 5. What Happens After You Submit Feedback?
Here’s how we handle your feedback:
| Stage | What Happens |
|---|---|
| Received | Acknowledgment email within 48 hours |
| Review | Internal assessment by relevant team |
| Action | Resolution plan developed or implemented |
| Response | Final update shared with you |
| Log | Feedback added to internal system for future training & improvement |
📊 6. Feedback Isn’t Just Complaint-Driven — It’s Innovation-Driven
Some of our best tours and upgrades came from traveler suggestions:
- Bhrigu Lake sunrise trek added after multiple guest requests
- Scuba diving + night bonfire package at Dwarka started based on student feedback
- Group pick-up and drop services launched in Rajkot after parent reviews
- Local cuisine workshops introduced after traveler curiosity and demand
Every voice matters — including yours.
💡 7. Want to Help Beyond Feedback?
We also welcome:
- Guest blog contributions about your travel stories
- Volunteering or guiding interest
- Internships and educational partnerships
- Destination ideas or under-explored regions
You’re not just a traveler. With us, you’re a co-creator of better adventures.
Final Word: We Travel Together. We Grow Together.
At Samara Camp, feedback is not a formality — it’s our fuel for improvement and foundation of trust. We may not always get it perfect the first time, but we promise to listen every time — and to do better next time.
📞 +91 81414 01401
📧 samaracampss@gmail.com
📧 Escalation Email: contact@samaracamps.com
Let’s shape a better journey, together.
